2-Year Workmanship Warranty

Fences & Firepits warrants its installation workmanship for two years from substantial completion. If a defect in our workmanship appears, such as an improperly set post or structural instability caused by installation error, we will repair or replace the affected work.

What is covered

• Defects in installation workmanship for 2 years from substantial completion
• Remedy: repair or replacement of the affected work, at our discretion
• Materials are covered by their manufacturers' warranties

How to make a claim

• Notify us in writing within 30 days of discovering the issue (email sales@fencesandfirepits.com)
• Normal maintenance must have been performed
• The warranty is non-transferable
• After the first year a service fee may apply, and is waived if the issue is covered

What is not covered

• Acts of nature, including storms, high winds, flooding, falling trees and lightning
• Normal wear and tear and natural weathering
• Misuse, impact or overloading, including hanging heavy objects
• Soil movement, settling or drainage problems
• Attachments or modifications by others
• Alterations or repairs not performed by Fences & Firepits
• Damage from chemicals, fertilizers or irrigation
• Damage caused by third parties, pets or vehicles
• Fading or color change of materials

This is a summary. The complete warranty, exclusions and dispute-resolution terms are in our Terms & Conditions and Expanded Warranty (PDF), which control.